Frequently Asked Questions

Have a question? Here are the answers we hear most. Still need help? Email us anytime at jaydenheat17@gmail.com and we'll get right back to you.

 

How long does shipping take?

Orders are processed within 1-2 business days and typically arrive within 8-12 business days. You'll receive a tracking number by email as soon as your order ships.

 

Where do you ship?

We currently ship within the United States.

 

How do I track my order?

As soon as your order ships, we'll email you a tracking number so you can follow it every step of the way.

 

What if I'm not happy with my order?

We want you and your pet to love it. If something isn't right, reach out and we'll make it right - see our Refund Policy for full details.

 

Are your products safe for my pet?

Yes. Our grooming tools and toys are chosen with your pet's comfort and safety in mind. As always, please supervise your pet during grooming and play.

 

How can I reach you?

Email us anytime at jaydenheat17@gmail.com - we're a small, US-based team and we read every message.