Refund policy

REFUND & RETURN POLICY

How returns work

If you or your dog aren't happy with something, tell us within 30 days of delivery and we'll make it right — refund or replacement, your choice.

Opened it? That's fine. We'd rather you actually tried it. You can't tell whether something works for your dog by looking at it in the box.

You often won't need to send anything back. For a lot of what we sell, posting it back costs more than the item is worth — so we'll just refund you, and you can keep it or pass it to a friend with a dog. We'll tell you either way when you get in touch, so please don't post anything until you've heard from us.

If we do need it back and the problem was ours — damaged, faulty, or the wrong thing arrived — we pay the return postage. If you've simply changed your mind, return postage is yours. For orders over $50 we may ask for the item back either way.

What we can't refund: items damaged by misuse, or requests made after 30 days. One refund per customer.

Damaged or wrong item? Email shopmessypaws@gmail.com with a photo and we'll sort it the same day.

Refunds go back to your original payment method within 5–10 business days.